Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact Information — Name, email address, phone number, and mailing or property address when you submit a contact form, request an estimate, or call our office.

• Project Information — Details about your property, roof type, scope of work, or insurance claim information that you voluntarily provide.

• Communication Records — Records of your correspondence with us, including emails, phone calls, and text messages.

• Device & Usage Data — IP address, browser type, pages visited, referring URLs, and other technical data collected automatically when you visit our website.

• Payment Information — If you pay for services, payment details are processed securely through our payment processor. We do not store full credit card numbers.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with quality roofing services, including:

• Responding to your inquiries and scheduling estimates or project consultations

• Preparing and delivering proposals, contracts, and invoices

• Communicating updates about your roofing project or service appointment

• Processing payments and maintaining accurate billing records

• Improving our website, services, and customer experience

• Sending promotional communications or service reminders, where you have opted in

• Complying with legal obligations, resolving disputes, and enforcing our agreements

We will not use your personal information for purposes that are incompatible with those described above without obtaining your consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers — We may share data with trusted vendors who assist us in operating our website, processing payments, managing CRM, or delivering communications (e.g., email platforms, scheduling tools). These parties are contractually required to protect your information.

• Insurance Companies — With your authorization, we may communicate with your insurance carrier regarding storm damage claims or project documentation.

• Legal Requirements — We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, safety, or property of Strux Roofing or others.

• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance. Cookies are small text files stored on your device. We may use:

• Essential Cookies — Necessary for the website to function properly.

• Analytics Cookies — Tools such as Google Analytics that help us understand how visitors interact with our website. Data collected is aggregated and anonymous.

• Marketing Cookies — Used to track conversions from advertising platforms such as Google Ads or Facebook Ads, if applicable.

You may disable cookies through your browser settings at any time. Note that some features of our website may not function correctly if cookies are disabled.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of any active customer relationship, and for a reasonable period afterward to comply with our legal obligations, resolve disputes, and enforce our contracts.

Project and financial records may be retained for a minimum of seven (7) years in accordance with applicable tax, accounting, and contractor licensing laws. When information is no longer required, we will securely delete or anonymize it.

6. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• Access — The right to request a copy of the personal information we hold about you.
• Correction — The right to request that we correct inaccurate or incomplete information.
• Deletion — The right to request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out — The right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to all verified requests within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites, such as financing partners, manufacturer websites, or review platforms. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure data storage, restricted access controls, and encrypted transmission where applicable.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.