When Your Roof Can’t Wait — We Don’t Either.

We prioritize urgent situations and dispatch crews the same day when possible. Response times depend on severity and when you call:

URGENT (Active Leaks, Severe Damage): - During business hours (M-F 7am-6pm, Sat 8am-2pm): Same-day response, typically within a few hours - After hours/evenings: We check messages regularly and respond to assess urgency, dispatch next morning if safe to wait overnight - Weekends: Available Saturday 8am-2pm for urgent dispatch, Sunday by message/callback for Monday response

IMPORTANT (Prompt But Not Immediate): - Within 1-2 business days - Often same-day if crew capacity allows - Scheduled around current job commitments

Response Factors: - Your location within our 5-county service area - Current demand and crew availability - Weather conditions affecting safe work - Severity of your specific situation
When you call, we’ll give you a realistic timeframe based on your specific situation and current demand. No false promises.

Call anytime: (386) 282-5226)
Business Hours: M-F 7am-6pm, Sat 8am-2pm

Urgent repair costs vary widely based on severity, scope, and materials needed:

Emergency Tarping (Temporary Protection): - Small area (under 200 sq ft): $300-500 - Medium area (200-500 sq ft): $500-800 - Large area (500+ sq ft): $800-1,500+ - Includes: Heavy-duty tarp, lumber, fastening, securing

Minor Urgent Repairs: - Cost: $500-1,500 -Examples: Small leak repair, limited shingle replacement (under 20 shingles), minor flashing repair, single penetration seal

Moderate Urgent Repairs: - Cost: $1,500-3,500 - Examples: Larger shingle area replacement, valley flashing replacement, multiple penetration repairs, limited deck repair

Major Storm Damage Repairs: - Cost: $3,500-8,000+ - Examples: Extensive shingle replacement, structural deck repair, multiple flashing areas, significant wind damage restoration

Important Notes: - We provide clear written estimates before starting any permanent repair work - Emergency tarping costs are typically credited toward permanent repairs if you proceed with us - If damage is insurance-covered (storm, tree fall, etc.), your out-of-pocket may be just your deductible - We don’t inflate prices because you need help quickly — same pricing as scheduled work

No. We don’t charge “emergency surcharges” or inflate prices because you need help quickly. Our pricing is the same whether you call us for urgent repair or scheduled maintenance work.

What You Pay For: - Assessment and diagnosis (often credited to repair cost if you proceed) - Materials used for tarping or repair - Labor to complete the work - Emergency tarping supplies and installation

What We DON’T Charge: - ❌ No “emergency call-out fees” - ❌ No weekend or after-hours surcharges - ❌ No “urgency premiums” - ❌ No pressure-based pricing

Our Philosophy: You’re already dealing with stress and unexpected expense. We’re not going to make it worse by charging extra because you need help now instead of next week.

If there’s active water intrusion, try to contain it safely:

DO: -

✓ Place buckets or containers under active leaks

✓ Use towels to soak up water and prevent spreading

✓ Move furniture, electronics, and valuables away from affected areas

✓ Turn off electricity to affected rooms if water is near outlets

✓ Document everything with photos from ground level

✓ If safe, place tarps in attic to catch water before it reaches ceiling

✓ Open windows if possible to increase ventilation and prevent mold

DON’T:

✗ Don’t go on your roof yourself (especially when wet or damaged)

✗ Don’t use electrical equipment in areas with active leaks

✗ Don’t attempt temporary repairs that could void insurance coverage

✗ Don’t wait to call us — sooner is better

If you’re unsure what’s safe to do, ask us when you call. We’ll walk you through appropriate damage control steps for your specific situation.

In many cases, yes — especially if the damage is storm-related, caused by falling objects, or resulted from a sudden covered event.

Typically Covered by Insurance:

✓ Storm damage (wind, hail, hurricane) - ✓ Falling tree or branch impact

✓ Sudden roof failure from covered event

✓ Emergency tarping to prevent further damage

Typically NOT Covered:

✗ Gradual wear and tear

✗ Lack of maintenance over time

✗ Pre-existing damage or old leaks

✗ Damage from neglected repairs

How We Help with Insurance: - Complete photo documentation of all damage - Detailed written assessment with scope of work - Itemized repair estimates formatted for claims - Insurance company communication (if you want us involved) - Attendance at adjuster meetings (when helpful)

Important Florida Law: You must contact your insurance company to verify coverage before signing any roofing contract. Emergency tarping to prevent further damage is allowed and should be done immediately — just notify your insurer as soon as possible after.

We’ll help you navigate the process, but the claim relationship is between you and your insurance company. We’re here to support with documentation, expertise, and honest assessment.

See our Insurance page for more details →

Tarping (Temporary Protection):

Purpose: Emergency weatherproofing that buys you time until permanent repair can be completed

What It Is: - Heavy-duty reinforced tarp secured over damaged area - Lumber framework to prevent water pooling - Fastened securely to withstand wind - Professional installation (not DIY sheet tarps)

How Long It Lasts: - Typically 1-3 months depending on weather exposure - Not a permanent solution — will eventually fail - Allows time to file insurance claim, get estimates, schedule proper repair

Cost: $300-1,500 depending on size and complexity

When We Recommend Tarping: - Weather conditions prevent safe permanent repair - Materials for permanent repair aren’t immediately available - Insurance adjuster hasn’t inspected yet (preserve evidence) - Damage is too extensive for same-day permanent repair - You need time to decide on repair vs. replacement approach
 
Permanent Repair (The Actual Fix):

Purpose: Restore your roof to pre-damage condition with proper materials and installation

What It Includes: - Replace damaged shingles, flashing, underlayment - Repair or replace damaged decking - Install to manufacturer specification - Proper integration with existing roof system - Covered by our Lifetime Workmanship Warranty

How Long It Lasts: - Same lifespan as rest of your roof - Permanent solution when done correctly - Maintains roof warranty and integrity

Cost: $500-8,000+ depending on extent of damage

When We Recommend Permanent Repair: - Weather allows safe work - Proper materials available - Insurance process complete (if applicable) - Damage scope is clear and manageable

It depends on your specific situation. Here’s our honest guidance:

🔴 DON’T WAIT — Address Immediately: - Water is actively coming into your home right now - Large sections of roof are exposed to weather - Severe storm just passed and more rain is forecast within 24-48 hours - Structural integrity appears compromised (sagging, visible damage) - Situation is worsening (leak spreading, more shingles lifting)

🟡 YOU HAVE A FEW DAYS (But Don’t Ignore It): - Damage is limited and weather forecast is clear for next week - No active water intrusion currently happening - You’ve successfully contained what’s there with buckets/tarps - Waiting for insurance adjuster to inspect (already scheduled) - Minor damage that’s not at immediate risk of worsening

🟢 YOU CAN SCHEDULE NORMALLY: - Damage is cosmetic only (no water intrusion risk) - Old leak that hasn’t been active in months/years - Preventive maintenance identified during recent inspection - Routine repair with no urgency factors

When you call, we’ll tell you honestly how urgent your situation really is. We won’t create false urgency to rush you into a decision. If you can wait safely, we’ll tell you that. If waiting will make things worse, we’ll explain why.

Bottom Line: When in doubt, call us at (386) 282-5226. A 5-minute conversation can save you thousands in preventable damage.

We’ll tell you exactly what we find before we do anything beyond the initial assessment.

Our Transparent Process:

1. We assess thoroughly — Examine full extent of damage, not just what’s visible from ground

2. We document everything — Photos showing what we found and why it matters

3. We explain clearly — What’s damaged, why it happened, what needs to be done

4. We provide written estimate — Itemized scope and cost for addressing everything found

5. You decide — We wait for your approval before proceeding with work beyond initial tarping

No Surprises, No Pressure: - If we quote $1,500 and find it’s actually $3,000, we stop and explain why before proceeding - If a simple $800 repair will solve it instead of the $2,000 you expected, we’ll tell you that too - We’re in the business of long-term relationships, not one-time upsells

Yes. When a full permanent repair can’t be completed immediately, we apply professional weatherproofing protection to stop further water intrusion until the repair can be properly scheduled and completed.

Our Tarping Service Includes: - Heavy-duty reinforced tarps (not cheap blue tarps) - Lumber framework to prevent pooling and sagging - Secure fastening to withstand Florida winds - Professional installation by experienced crew - Typically lasts 1-3 months depending on weather

When Tarping Makes Sense: - Poor weather prevents safe permanent repair work - Materials needed aren’t immediately available - Insurance adjuster needs to inspect damage first - Damage too extensive for same-day permanent repair - Weekend/evening situation requiring temporary protection until business days

Cost: $300-1,500 depending on area size and complexity

Important: Tarping cost is typically credited toward permanent repair if you proceed with STRUX for the full work.

Tarping is NOT a permanent solution — it’s emergency protection that buys time for proper permanent repair.

Yes. We document urgent repairs thoroughly and can assist with your insurance claim process.

What We Provide for Insurance Claims: - Complete photo documentation of all damage (before and after) - Detailed written assessment of damage and cause - Itemized repair estimates formatted for insurance submission - Insurance company communication (if you want us to speak directly with adjuster) - Attendance at adjuster inspection meetings (when helpful for accurate assessment) - Supplemental documentation if initial claim is underpaid

How the Process Works:

1. You file the claim — Contact your insurance company ASAP after damage occurs

2. We document — Provide thorough evidence of damage extent and cause
   Adjuster inspects — We can be present to ensure nothing is missed

3. We provide estimate — Detailed scope and pricing for proper repairs

   Insurance responds — They approve coverage based on policy terms

4. We complete work — Using insurance proceeds (you pay deductible)

   Final documentation — Proof of completion for insurance records

Important Reminders: - The claim relationship is between you and your insurance company - We support the process with documentation and expertise - Emergency tarping is allowed (and recommended) to prevent further damage - Notify your insurer as soon as possible, even if tarping is done first